What happens to tips at Las Iguanas?
Las Iguanas does not deduct any amount from cash or card tips. Card tips are distributed amongst staff via a tronc system. All cash tips are kept by your server. Some sites may have an arrangement to share cash tips between staff; please ask when visiting.
Las Iguanas operated a system which resulted in the deduction of, on average, 40-50% of a servers tips until the end of 2015. This policy was discontinued following union, media and customer complaints.
Sources of information
On-site restaurant survey, Stevenage (04.2016)
Official Las Iguanas Website, "Our Tips Policy" (Accessed: 03.2016) [link - Internet Archive]
Official Las Iguanas Website, "Our Tips Policy - Update" (Accessed: 09.2015) [link - Internet Archive]
Private correspondence, site manager (09.2015)
Lisa Bachelor, The Guardian, "Restaurants’ tipping policy ‘forces waiters to pay to work’" (08.2015) [link]
Private correspondence, waiting staff member (08.2015)